We want you to be completely satisfied with your purchase from BHF Wear. If you’re not happy with your order, our Returns and Refunds Policy outlines how you can return or exchange your items.
Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Item found with obvious signs of use.
- Tags are missing or not attached.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery.
To raise a refund request you can sign in to your account, go to orders, select the particular order you would like a refund for and click on the refund button.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@bhfwear.com.
Only regular priced items may be refunded. Sale items cannot be refunded but can be exchanged.
Exchanges
We replace items if they are defective, damaged or if you have changed your mind within 7 days of delivery. If you need to exchange it for the same item, send us an email at support@bhfwear.com with your order details or request a return from the “Raise a return request page” and our shipping partner will pick up the order from your doorstep.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your order details to support@bhfwear.com.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at baljithosiery@gmail.com for questions related to refunds and returns.
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